Returns & Exchanges

Have questions about returns & exchanges options? Feel free to call us.

 1-888-855-5024   available from 9am to 7pm central time
 1-210-625-5561   direct line for international calls
 Email us if you have a question


Returns Are Easy! We want to make sure you are completely satisfied with your purchase. Most items can be returned or exchanged in original condition. If you have any questions regarding our return policy, or would like to request a return or exchange, please call 1-888-855-5024 within 10 days of receipt of your order.

To return or exchange an item, follow these simple steps:

  1. Call our experts for assistance: 1-888-855-5024
  2. You will receive an RMA (Return Material Authorization) number for returns and exchanges in 2-5 business days
  3. The item(s) must be returned in their original condition including the original packaging and all accessories.
    1. The packaging must not have any markings.
    2. Returns missing accessories will be rejected.
  4. Write the RMA number only on the shipping label, NOT on the product box.

Non-returnable items:

  1. Software
  2. Customized products
  3. Media: labels, ribbons, receipt paper, printheads, card stock, RFID tags, etc.